Profile
Resourceful leader with the grit, vision, and experience necessary to get things done.
Relationship focused delivery, with a strong emphasis on team and partnership building.
Extensive technical breadth, including more than 20 years of engineering and PM work in Operations, Software development and Infrastructure.
Proven program and project delivery through all phases of SDLC / ITLC.
Strong business acumen with a BA in Business administration, a management concentration, and a lifetime of entrepreneurial experience in several different industries.
Experience
Univar – 2016 to present
Enterprise Architecture Program Manager
Univar Enterprise Architecture
- US Merger and acquisition integration of > 100m worth of acquisitions.
- Accountable for Global ServiceNow platform
- Delivered Univar EA program and project portfolio
Imatch — 2014 to 2016
Senior Infrastructure Project Manager, Univar Corporation
Infrastructure Project Manager for Univar Global Technology and Infrastructure Group
- Planned and Delivered infrastructure and infrastructure application migration for US datacenters to reduce costs through hosted services
- Defined and authored global DR communication plan
- Defined and implemented DR strategy for critical US production environments
Microsoft Corporation — 2012 to 2014
Senior Services Engineer/ Senior Program Manager
Responsible for MSIT operations platform Integration Validation and Release Program
- Defined and delivered MSIT operations requirements, DCR's, VSTF / SCRUM Triage for platform release
- Designed and implemented lightweight project framework and defined formal methodologies for critical projects
- Managed delivery for critical MSIT infrastructure projects and services
- Influenced cross organizational infrastructure ITLC
CompuCom, Inc. — 2010 to 2011
Technical Program Manager III, Microsoft Corporation
Datacenter retrofit program owner for Microsoft in MSIT capacity management and infrastructure
- Delivered 3 retrofit/expansion projects (Migration of 600+ servers and applications, $3,000,000+ in infrastructure) in less than 12 months
- Restructured program for concurrent delivery saving over $300,000 and reducing the duration by 16 months
- Managed and mentored project managers and coordinators responsible for retrofitting infrastructure and moving existing hardware to other facilities
- Implemented standard project management methodologies in the Retrofit Program
- Drove cross group collaboration for process improvement and standards
SQLSoft+ Inc. — 2008 to 2010
Technical Program Manager IV, Microsoft Corporation
Managed the operations service program and vendor pool for Microsoft's Anti Malware Operations
- Accountable for 24x7 delivery of Microsoft Anti-Virus signature to over 250 million users 3 times a day
- Built and directly managed a 6 member high performance service desk team from the ground up
- Implemented ITIL practices for incident and problem management
- Developed systems, infrastructure and procedures for managing availability, reliability, and monitoring
- Developed and executed SLA and OLA agreements
- Provided engineering and architecture guidance for key Microsoft properties
Microsoft Corporation — 2000 to 2006
Lab Manager/Systems Engineer
Managed the Microsoft.com lab environment, including new hardware delivery, planning, budgeting, break/fix, scheduling, and FTE/CSG lab resources
- Created a highly successful vision for efficient lab utilization that allowed consolidated and integration of four lab environments previously managed by other teams
- Managed Resource allocation and budgeting in excess of six million dollars per year
- Created SLA/OLA and QC processes to greatly improve functionality and operation
- Oversaw build and development of new lab infrastructure
- Greatly reduced cost and overhead associated with lab operations including optimizing hardware, build processes, patching process and cabling infrastructure
- Functioned as a point of technical escalation for Lab engineering staff
- Drove Overall Customer satisfaction from Very dissatisfied to Very satisfied in less than 2 years
Excell Data Corporation — 1995 to 2000
Senior Technical Consultant, Microsoft Corporation
Provided technical engineering and consulting services for Microsoft corporate events and tradeshows, including high profile/executive events and engagements
- Architected on-site network connectivity and communications
- Created and designed AD infrastructure and support
- Represented Microsoft Corporation for technical demos and presentations
- Provided internal technical training and guidance
- Provided security, build analysis and QA for Microsoft Events
Pine Lake Technologies — 1993 to 1995
Sole Proprietor/Owner
Negotiated and won the IT support contract for the Banyan Vines network and server lab of the Department of Health and Human Services
- Managed Wang/Banyan Vines networking administration and operation
- Provided server maintenance and support
- Provided end user customer support
- WAN/LAN connectivity troubleshooting and resolution
Certifications
- PMI: Project Management Professional (PMP)
- Microsoft: Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional (MCP)
- ITIL: Foundation (v2, v3)
Education
Bachelors of Arts in Business, Management Concentration, University of Washington, Bothell, WA
Accomplishments: Deans List, Beta Gama Sigma Honor Society, Cum Laude
Associates in Business Degree, Bellevue College, Bellevue, WA
Accomplishments: Phi Theta Kappa Honor Society, With Distinction
Associates of Arts and Science Degree, Bellevue College, Bellevue, WA
Accomplishments: Phi Theta Kappa Honor Society, With Honors
